Support & FAQ

How do I get started?

Open MopMargin, tap Add Client, and enter a client or property label, the price you currently charge per visit, estimated work hours, direct materials and travel costs, your desired hourly pay, and target margin. An optional contact first name is used only when addressing a price-update message.

How is the suggested price calculated?

The app estimates economic cost as (hours × desired hourly pay) + materials + travel. It then divides that amount by (1 − target margin) and rounds the suggested price up to a whole US dollar.

This is a planning estimate after your desired pay, not accounting net profit or tax advice. It may omit insurance, taxes, supplies not entered, overhead, and other expenses. Your customer may not accept a price increase.

What's included for free?

You can add and manage up to two clients and use the price calculations and message drafting features. MopMargin Pro is an optional one-time, non-subscription purchase that unlocks unlimited client slots when available. The current price is displayed in Apple's purchase sheet before confirmation.

How do I restore a Pro purchase?

While using the free plan, tap Upgrade, then Restore Purchases. Use the Apple Account associated with the original purchase. The app asks Apple's StoreKit service to confirm available purchase entitlements. If none is found, check the Apple Account and try again later. No verified purchase means Pro will not unlock automatically.

What happens if Pro cannot be verified?

Existing saved clients are not automatically deleted. You can continue to view, edit, or remove them, but adding clients beyond the free limit requires a verified Pro entitlement.

Does the app send messages automatically?

No. MopMargin generates editable English text. You choose whether to tap Copy Message or Share Message to open the iOS share sheet. You are responsible for reviewing the amount and timing before sending anything.

Where are my client records stored?

They are stored locally on your iPhone. There is no MopMargin account, remote dashboard, or automatic multi-device sync. Removing the app can remove local records; iOS device backup settings are separate and may affect recoverability.

How do I delete a client?

Open that client's detail page and use Delete Client. Confirm the action to remove that client's saved record and associated draft. Review carefully before deletion.

What should I do if something does not work?

Check available storage and your iOS version. If purchasing or restoring does not work, check your connection and Apple Account before trying again. Never reinstall the app without considering the risk to locally saved client records.